Frequently Asked Questions
We do not currently ship to PO boxes. Please supply a standard street address for shipping purposes.
Our shipping options are as follows: Standard: 5-7 days Expedited: 2-3 days Priority: 1 day
We allow returns for up to 30 days after the initial purchase date. Please email support at [email protected], and they will help take care of your request.
Yes. Your purchase from Edifier Australia Online includes GST (Goods and service tax) as required by law. The GST rate is 10%.
Currently, we accept: American Express, Apple Pay, MasterCard, PayPal, and VISA.
You will receive an email with a tracking number after the order has been confirmed.
The first email you should receive is a confirmation of your order. If you have not yet received it, it means we are still processing your order. Once your item has shipped, you will receive an email with a tracking number. Products usually take between 5-7 business days to arrive. If they do not arrive within the estimated time frame, please email support at [email protected], and let us know there is an issue.
Please allow up to 1 business day to give us time to mark your order for fulfilment. Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information. From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.
In accordance with Amazon's policy, we cannot change shipping addresses once the order has been confirmed. You can attempt to cancel the order by going to Your Orders or contact Amazon by calling them or visiting their support page. For orders placed through Edifier Website, please submit a support ticket on our support page.
Our products are covered against manufacturer defects for up to 2 years depending on the products. If you received a faulty product, please send an email to our support team and we will help you with the warranty process.
Amazon’s extra protection policy is handled exclusively by them. If you are looking to add 2-year Amazon protection, you can contact Amazon customer services directly by calling them or visiting their help page.
Below are a list of reasons why your payment did not go through: Your card issuer might be having technical issues that prevent us from requesting an authorisation on your card. Your card issuer might block the payment for security reason, as it doesn't fit your regular spending pattern. Your card is not activated for online payments. There could be a sending limit on your card that has been exceeded. The network you are using to make the payment is not secure or unstable. To help you make a payment successfully, you may want to try the following: Using a different card to make your payment again. Try using PayPal Express Checkout and choose credit card. A PayPal account is not required but should help with processing the order. Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card. Use a secure network to make your payment.
Some trust/banking institutions may charge a fee prior to a customer’s purchase. This is not a fee that we apply or can refund as it is charged by the bank/trust. We agree that this charge is unfair and we suggest talking to the institution as they may be able to waive this fee and refund the amount.