As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us are doing everything we can to keep our employees, customers and the communities we serve safe and happy. The health and safety of our communities is our top priority.
Please know that during this uncertain time, we are still hard at work, dedicated to assisting all of our customers. We remain committed to ship all of our orders as promptly as possible, while maintaining a safe distance. Deliveries are likely to take longer right now. We are taking lots of steps to follow the latest safety guidance to ensure employee safety and product safety.
We appreciate your patience and understanding during this period as we experience higher than normal volume of orders and inquiries.
Orders placed online should expect a delayed delivery time based on each region’s logistics and shipping services. We are unable to guarantee delivery time due to delays during transport and limited staff in each regional warehouse.
You may have questions regarding your order and we have answered a couple of them here:
Order updates will be sent via email notification. If you have not received an email notification, please contact our customer service at any time.
Yes, you can. The return period is 30 days starting from the time the order is delivered. We will issue the refund once we receive the return and it may take 14 business days to reflect on your account depending upon the payment method used.
ALL refurbished products can be returned for REPLACEMENT ONLY. For Certified Refurbished products, we do not accept returns for credit or refund. Proven defective products will be exchanged with a replacement refurbished Edifier speaker, headphone or earphone, as determined by Edifier North America, or the authorized service provider.
Edifier will continue to explore ways that we can support our local communities and ensuring to maintain customer satisfaction. We appreciate your understanding and support. Let’s stay together while being apart.
During the holidays, we try our best to deliver expedited parcels but there may be a chance your parcel will not be delivered on time. In cases like this, please contact us and we'd be happy to refund the expedited shipping costs. Thank you.