We want you to be satisfied with your purchase. If products purchased from Edifier’s online store do not meet your expectations, you may return it with the packing slip within 30 days of purchase for a full refund.
Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions).
Sending a product to us that is not in resalable condition will result in the item being sent back to the customer at their expense.
You may return a product within 30 days of the original purchase date.
If you purchased your Edifier product from another Edifier reseller or distributor that is not our official online store, please speak directly to that supplier for more details about their individual return policy.
You may be eligible for returns, depending on their terms and conditions.
Please follow these steps when returning your purchase to us:
For proof of delivery, you must use a traceable carrier or shipping method.
You are responsible for all shipping charges -- except in cases where the return is due to a major error on our end.
Edifier Australia will issue a refund to the Credit Card used for the original purchase.
For items directed to our Returns Centre, it can take up to 30 days to receive a refund after you have returned the item (in most cases you'll receive the refund sooner).
Please ship your returns to:
Ark Express c/o Ventchoice Returns
1-5 Longford Ct