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Online Store Return Policy

What are the terms of your returns policy?

We want you to be satisfied with your purchase. If products purchased from Edifier’s online store do not meet your expectations, you may return it with the packing slip within 30 days of purchase for a full refund.

Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions).

Sending a product to us that is not in resalable condition will result in the item being sent back to the customer at their expense.

How long after purchase can I return a product?

You may return a product within 30 days of the original purchase date.

I bought your product from another seller, can I still return my product?

If you purchased your Edifier product from another Edifier reseller or distributor that is not our official online store, please speak directly to that supplier for more details about their individual return policy.

You may be eligible for returns, depending on their terms and conditions.

I want to ship a return. What do you need from me?

Please follow these steps when returning your purchase to us:

  • Ship your item in its original packaging
  • Include all original packing materials, manuals and accessories.
  • Include the packing slip or gift receipt sent with shipping confirmation; we will not accept returns without a packing slip or receipt.
  • Please put your order number with the letters RMA (ex. 1234-RMA) on the outside of the box. You do not need to call for an RMA number
  • Send the return back to the Returns Centre Address listed on the Shipping Confirmation Email that you were sent after purchase

For proof of delivery, you must use a traceable carrier or shipping method.

Am I responsible for shipping costs?

You are responsible for all shipping charges -- except in cases where the return is due to a major error on our end.

How will I receive my refund?

Edifier Australia will issue a refund to the Credit Card used for the original purchase.

How long will it take for me to receive my refund?

For items directed to our Returns Centre, it can take up to 30 days to receive a refund after you have returned the item (in most cases you'll receive the refund sooner).

What is your return shipping address?

Please ship your returns to:

Ark Express c/o Ventchoice Returns
1-5 Longford Ct
VIC 3171