Refund policy

Return & Refund Policy

We want you to feel confident shopping with Edifier Online. Most new products may be returned within 30 days of delivery, and we do not charge a restocking fee.

Products may be opened and tested, provided they are returned in good, resalable condition with all original packaging and included accessories.

30-Day Returns for New Products

Most new products purchased from Edifier Online may be returned within 30 days from the delivery date.

To be eligible for a return, the product must:

  • Be returned in good, resalable condition
  • Include the original packaging
  • Include all accessories, cables, manuals, and other items originally supplied with the product
  • Have an approved Return Merchandise Authorization (RMA) before being sent back

You may open and test the product during the return period. Normal testing does not make a product ineligible for return, provided the product and its contents are returned in good condition.

There is no restocking fee for eligible returns.

Return Authorization Required

Please contact our customer support team before returning any product to obtain a Return Merchandise Authorization (RMA) and return instructions.

Our fulfillment centers receive a large number of shipments every day. Packages returned without prior authorization can be difficult to identify and may significantly delay processing.

Please do not send a return until you have received return instructions from our support team.

Change-of-Mind Returns

If you decide that the product is not right for you within the 30-day return period, you may return it provided it meets the eligibility requirements above.

For change-of-mind returns:

  • The customer is responsible for return shipping costs
  • The original shipping charge, if any, is non-refundable
  • The product purchase price will be refunded after the return is received and inspected

We recommend using a trackable shipping service when returning an item.

Defective Products Within 30 Days

If your product is defective within 30 days of delivery, please contact our customer support team.

For confirmed defective products within the 30-day return period, we will cover the applicable return shipping costs and offer an appropriate resolution, including a replacement or refund.

If a refund is issued due to a confirmed defect, the eligible original shipping charge will also be refunded.

For product issues arising after the 30-day return period, please refer to our Warranty Policy.

Incorrect or Shipping-Damaged Orders

If you receive an incorrect product, or if your order arrives damaged during shipping, please contact us as soon as possible.

For shipping damage, please notify us within 7 days of delivery and provide photos of:

  • The product
  • Product packaging
  • Shipping carton
  • Any visible damage

If the issue is confirmed, Edifier Online will cover the applicable return or replacement shipping costs.

Refund Processing

Once your return has been received and inspected, approved refunds are generally processed within 3–5 business days.

Refunds are issued to the original payment method.

After we process the refund, additional time may be required for your bank, credit-card provider, or payment service to post the funds to your account.

Exchanges

We generally do not process direct exchanges for non-defective products.

If you would like a different model, color, or product, the easiest option is to return the original item in accordance with this policy and place a new order.

This helps avoid delays and pricing differences between products.

Last Chance Products

Products sold through our Last Chance collection are final sale and are not eligible for return, refund, or store credit due to change of mind.

Last Chance products include a 90-day limited warranty.

If a Last Chance product is confirmed to be defective during the applicable warranty period, the remedy is replacement only, subject to product availability and the applicable warranty terms.

Certified Refurbished Products

Certified Refurbished products are final sale and are not eligible for return or refund due to change of mind.

If a Certified Refurbished product is confirmed to be defective, it may be eligible for replacement under the applicable refurbished-product warranty.

Current refurbished warranty periods are:

  • Certified Refurbished Speakers: 12 months
  • Certified Refurbished Headphones and Earphones: 6 months

Replacement eligibility is subject to the applicable warranty terms and product availability.

Products Outside the 30-Day Return Period

Products that develop a covered fault after the 30-day return period may still be eligible for service or replacement under the applicable Edifier warranty.

Please refer to our Warranty Policy or contact customer support for assistance.